Most of the time a “wrong” transaction in Lefover is one of three things: a duplicate that hasn’t reconciled yet, a miscategorized transaction, or a refund that hasn’t matched its original charge. This article walks through each.
A transaction shows up twice
This usually means your bank posted the transaction in two places (pending, then cleared) and Lefover hasn’t reconciled yet. Reconciliation is automatic and happens within 24 hours.
What to do:
- Pull down on the Activity screen to refresh.
- If the duplicate is still there after a few hours, open the transaction and tap Report duplicate. We’ll merge the two records and email you a confirmation.
If your safe-to-spend number is off because of the duplicate, it’ll self-correct once the duplicate is merged.
A transaction is in the wrong category
Lefover auto-categorizes transactions using the merchant name and your category history. Sometimes it gets it wrong (a Target purchase shows up as “Groceries” when it was actually household goods).
What to do:
- Tap the transaction.
- Tap the category chip.
- Pick the right category from the list.
The category fix is remembered for that merchant. Next time the same merchant appears, Lefover applies your correction. This trains the per-user model; it doesn’t affect anyone else’s categorization.
A refund doesn’t match its original charge
If you bought something for $80 and returned it for an $80 refund, Lefover usually matches the two within a day. The matched pair appears as a net-zero transaction in your activity.
If the refund doesn’t match (most commonly because the amounts differ slightly, or because the refund came from a different merchant ID), you’ll see them as two separate transactions. That’s correct accounting; it just looks odd.
What to do (if you want them visually paired): open one of them and tap Link refund. Pick the other transaction from the list. Lefover will pair them in the activity view going forward.
A bill was charged but Lefover doesn’t show it
Recurring bills are detected from your transaction history, not announced ahead of time by your bank. Sometimes a brand-new bill (your first time paying that vendor) shows up in your activity but doesn’t appear as a “Bill” in the Bills screen until Lefover sees it repeat.
What to do (if you want it tracked immediately): tap the transaction, then tap Tag as recurring bill. Lefover will start tracking it as a bill from that point forward.
A bill is marked “past due” but I paid it
The most common cause: the payment came from an account Lefover doesn’t have connected. If you paid the bill from a different bank account, Lefover doesn’t see it.
What to do:
- Connect the bank account the payment came from (up to your 3-account cap).
- OR: tap the bill, then tap Mark as paid manually. Lefover will clear the “past due” status and stop tracking it for the current cycle.
My safe-to-spend number looks wrong
Tap the number. The breakdown shows exactly what Lefover subtracted (cleared transactions, pending bills). Nine times out of ten the answer is hiding in a recurring bill that wasn’t on your radar.
If the breakdown looks right but the final number is wrong, write to us at [email protected] with a screenshot. We’ll investigate.
When to escalate
If something looks wrong and the steps above don’t fix it, send a note to [email protected]. Mention the date and amount of the transaction. We’ll dig in.